Yes, we ship all over the world. Shipping costs will be automatically displayed, and will be added at checkout. We run discounts and promotions all year, so please stay tuned for exclusive deals.

It depends on your shipping address. Orders processed will take 5-7 business days. Overseas deliveries can take anywhere from 7-16 working days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You can select a delivery method as your preference during checkout.

We always hope to achieve our customer satisfaction. But if you do need to return your order, please feel free to email us directly. We’ll take you through the return process. For more details, please kindly check our Return and Exchange.

It depends on the specific creator and product. All options are outlined on the product page. You can please kindly check the customization options there.

TOG is a measure of thermal resistance of a unit area, also known as thermal insulation. Our Kaiya Angel sleep sacks are given a TOG rating. Basically, the higher the TOG, the warmer the sleep sack. It is important for parents to pay attention to the TOG rating. Because babies are not capable to regulate their own temperature well. They need our support, especially newborns.
Kaiya Angel sacks are made by different TOG rating for different temperature. To help babies stabilize their body temperature, prevent babies from getting cold in an air-conditioned room. No risks of overheating. Highly recommended for all parents.

Our sizes meet the industry standard and fit comfortably with ease.
For your convenience, on every product page, there is a link can link to the size chart. Any more questions about a particular product, please kindly message our Customer Service via E-mail to service@kaiyaangel.com.

Please kindly double check that all details of your order is correct before you submit it.
1. Once your order has been confirmed via email, you cannot add or remove other items to it.
2. If you find that you have placed a wrong color or size, you can please kindly contact us through the Contact Us page for help. The Customer Service will respond to your request within 24-48 hours.
Please note that requesting changes for your order is limited to the following guidelines; Changes can be possible if:
1. An order is still in processing and is on pre-packing stage.
2. No promotion has been applied on this order.
3. Order changes is applicable for SIZE and COLOR as long as they have the same prices.
If in case changes on your order is no longer possible, please refer to our Return Policy.
NOTE: If you don't receive our Customer Service's response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your email spam folder. Our emails may have get filtered as junk by your email server/provider.

1. The most common issue is an incorrect email address or the email get filtered as junk to your Junk-box in your email. Please kindly check the "junk mail/spam" folder.
2. The email address may have been incorrectly inputted when the order was placed.
3. To resend the email confirmation, you can contact us via Email: service@kaiyaangel.com.
4. For Paid Order, the payment may have failed to be received by Kaiya Angel. You can check the Related Link which payment method Kaiya Angel accepts.

1. To ensure you will receive the package in time, please make sure the shipping address is accurate when placing order.
2. For changing shipping address, you can contact our Customer Service. Please kindly note that:
A. Country can not be changed after placing an order. (As different country has different amount of free shipping fee.)
B. We can only help you modify your shipping address BEFORE PACKING.
3. If the order has already been shipped out. And you need to make changes on your address. We highly recommend you to track the package, find your local shipping courier and contact them for arrangements. Then they can help reroute the package to the new address.
NOTE: If you don't receive our Customer Service's response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your email spam folder. Our emails may have get filtered as junk by your email server/provider.

You can contact us through our contact page! We will be happy to assist you.

We currently offer wholesale prices for some products. If you are interested in placing a wholesale order, please email us at sales@kaiyaangel.com. We would like to offer wholesale prices of all products in the nearly future.

We’re happy to help with your return/exchange. Any product that is unused and unwashed, in its original packaging, and has been purchased within the last 45 days is eligible for return. 
Please inspect your item when you receive it as returns that don’t follow these guidelines won’t be accepted. Once we receive an eligible return, your return/exchange will be processed.

Oversold Items
In the event that the item you purchased was oversold, we will refund you for that item and ship the rest of your order.

Return Criteria:
In original condition (unwashed/unworn)
With original packaging
Purchased within last 45 days
Steps to return/exchange:
Go to http://kaiyaangel.returnscenter.com, enter your order number and Email
Select the items you want to return or exchange, and answer a few questions to understand the reason for the return (answers will not affect your ability to return)

do I have to pay for shipping?

There are two ways:

① you can use the shipping label we provided and pay a $ 7.99 shipping fee , which will be deducted from your refund.

② you can use your own shipping method and at your own cost.
Print the prepaid return shipping label, repack items into a box or mailer, and drop off at local post office. Please do this quickly as your refund or exchange will not be processed until your return items have been mailed.
Please note: Original shipping charges will not be refunded. Previously exchanged items are not eligible for returns or additional exchanges.
Visit http://kaiyaangel.returnscenter.com to process your return or exchange.
Please note that our policies are subject to change. Refer to this page to read our current policy.

Manufacturing Defects
We stand behind our products 100% and pride ourselves for having an amazing quality control team working hard to ensure the highest quality possible. However, there are some rare cases where a faulty item slips through.
We will allow returns on any items that have manufacturing defects for 45 days from the date of purchase.
Not covered under warranty (non-returnable, no exceptions)
Normal wear and tear (wear holes, pilling, snags on fabric)
Items that have been modified or personalized
Accidental damage (washing machine, torn, melted, ate by dog etc.)
Shrinkage
Stains from washing or using
International orders, sale items, and in-person sales
Covered under warranty (returnable AFTER wash/use, within 45 days)
Sewn seams and stitching
Buttons
Button holes
To contact us about warranty questions or to make a claim, please email us at service@kaiyaangel.com

All Kaiya Angel Sleepwear has undergone extensive tests to meet both mandatory and voluntary safety standards, ensuring that your little one is sleeping in the highest quality sleepwear. The materials are designed to withstand frequent spit-ups and the subsequent multiple washes as well as your little one’s vigorous kicks and wiggles.

Even though we do our best to keep the colors of our pictures on our website as true as possible. Computer monitors and mobile phone screens do have aberration. The viewing angle, exposure control, and light conditions are all the key to influence the results. If you have a doubt about the color of the product, please do not hesitate to contact our Customer Service.