Yes, we ship almost all over the world. Shipping costs will be automatically displayed and will be added at checkout. And please stay tuned for exclusive deals.
It depends on your shipping address. Orders processed usually will take 5-12 business days. Delivery details will be provided in your confirmation email.
We use all major carriers and local courier partners, including USPS and FedEx.
If your order has not arrived in 4 weeks from the date of shipment, please reach out to your local postal carrier (USPS, FedEx, etc.), as well as our team (firstname.lastname@example.org) for further assistance. Unfortunately, we cannot control the speed of delivery once packages leave our warehouse. We understand it is frustrating to experience postal delays, and we would like to assist you in any way we can.
We always hope to achieve our customer satisfaction. But if you do need to return your order, please feel free to email us directly. We’ll take you through the return process. For more details, please kindly check our Return and Exchange.
TOG is short of the thermal overall grade. The higher the tog rating, the more warmth your baby can get.
Our sizes meet the industry standard and fit comfortably with ease. For your convenience, on every product page, there is a size chart. If you have any more questions about a particular product, please kindly message our Customer Service via E-mail to email@example.com.
Kaiya Angel clothes are easy to maintain. Check our blog for more information.
Please kindly double-check that all details of your order are correct before you submit it. 1. Once your order has been confirmed via email, you cannot add or remove other items to it. 2. If you find that you have placed the wrong color or size, you can please kindly contact us through the Contact Us page for help. Customer Service will respond to your request within 24-48 hours. Please note that requesting changes for your order is limited to the following guidelines; Changes can be possible if: 1. An order is still in the processing and pre-packing stage. 2. No promotion has been applied to this order. 3. Order changes are applicable for SIZE and COLOR as long as they have the same prices. If in case changes on your order is no longer possible, please refer to our Return Policy. NOTE: Please check your email spam folder If you don't receive our Customer Service's response for an extended time (24 hours on weekdays, 48 hours on weekends). Our emails may have gotten filtered as junk by your email server/provider.
1. To ensure you will receive the package in time, please double-check the shipping address is accurate when placing an order. 2. For changing shipping address, you can contact our Customer Service. Please kindly note that: A. Country can not be changed after placing an order. (As different countries have different amount of free shipping fee.) B. We can only help you modify your shipping address BEFORE PACKING. 3. If the order has already been shipped out. We highly recommend you track the package, find your local shipping courier, and contact them for arrangements. Then they can help reroute the package to the new address. NOTE: Please check your email spam folder if you don't receive our Customer Service's response for an extended period of time (24 hours on weekdays, 48 hours on weekends). Our emails may have get filtered as junk by your email server/provider.
Canceling a Paid Order: It depends on the status of your order. Unfortunately, if your order has been processed and awaiting dispatch or has already been dispatched, we will not be able to cancel it. Please note that we CAN NOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive. After receiving it, you can keep it or contact us to return it. Please DO NOT refuse the delivery, as third-party logistics will destroy the undelivered packages.
You can contact us through our contact page! We will be happy to assist you.
We currently offer wholesale prices for some products. If you are interested in placing a wholesale order, please email us at firstname.lastname@example.org. We would like to offer wholesale prices of all products in the nearly future.
We’re happy to help with your return/exchange. Any product that is unused and unwashed, in its original packaging, and has been purchased within the last 45 days is eligible for return.
For more details, please kindly check Return&Exchanges. Please email us at email@example.com
All Kaiya Angel sleep sacks have undergone extensive tests to meet mandatory and voluntary safety standards, ensuring that your little one is sleeping in the highest quality environment.
Even though we do our best to keep the colors of our pictures on our website as real as possible. Computer monitors and mobile phone screens do have aberration. The viewing angle, exposure control, and light conditions are all the keys to influencing the results. If you doubt the colors of the products, please do not hesitate to contact our Customer Service.
Kaiya Angel is like the mother and father of each baby, with a heart full of love. Use the world's best equipment and the procurement of natural, healthy, environmentally friendly fabric to manufacture the best baby products. Provide babies with high-quality sleep, send them thoughtful protection, and accompany them for a period of healthy growth. Kaiya Angel grows together with all babies.