Returns & Exchanges

We’re happy to help with your return/exchange. Any product that is unused and unwashed, in its original packaging, and has been purchased within the last 45 days is eligible for return. 

Please inspect your item when you receive it as returns that don’t follow these guidelines won’t be accepted. Once we receive an eligible return, your return/exchange will be processed.

Oversold Items

In the event that the item you purchased was oversold, we will refund you for that item and ship the rest of your order.

Return Criteria:

In original condition (unwashed/unworn)
With original packaging
Purchased within last 45 days

Steps to return/exchange:

Go to http://kaiyaangel.returnscenter.com, enter your order number and Email
Select the items you want to return or exchange, and answer a few questions to understand the reason for the return (answers will not affect your ability to return)

do I have to pay for shipping?

There are two ways:
If you are in US, you can use the shipping label we provided and pay a $ 7.99 shipping fee, which will be deducted from your refund. Or you can use your own shipping method and at your own cost.
If you are not in US, we will send you our local address to return once we confirm your clothes can be returned. You can use your own shipping method and at your own cost.


Print the prepaid return shipping label, repack items into a box or mailer, and drop off at local post office. Please do this quickly as your refund or exchange will not be processed until your return items have been mailed.
Please note: Original shipping charges will not be refunded. Previously exchanged items are not eligible for returns or additional exchanges.

Visit http://kaiyaangel.returnscenter.com to process your return or exchange.

Refunds will be processed within 7 days after we receive your package.
Please note that our policies are subject to change. Refer to this page to read our current policy.

Manufacturing Defects

We stand behind our products 100% and pride ourselves for having an amazing quality control team working hard to ensure the highest quality possible. However, there are some rare cases where a faulty item slips through.

We will allow returns on any items that have manufacturing defects for 45 days from the date of purchase.

Not covered under warranty (non-returnable, no exceptions)

Normal wear and tear (wear holes, pilling, snags on fabric)
Items that have been modified or personalized
Accidental damage (washing machine, torn, melted, ate by dog etc.)
Shrinkage
Stains from washing or using
International orders, sale items, and in-person sales
Covered under warranty (returnable AFTER wash/use, within 45 days)
Sewn seams and stitching
Buttons
Button holes

To contact us about warranty questions or to make a claim, please email us at service@kaiyaangel.com